Pak Persian Rugs - Returns/Refunds Policy

(2010-05-25) IMPORTANT: Please note that our return policy has changed.

Pak Persian Rugs sells hand-knotted rugs at heavily discounted prices and absorbs shipping costs when a customer decides to return a purchase. We operate on very low margins and, hence, do not encourage customers to adopt a "buy to try" approach.

If you have any doubts about the rug(s) you wish to purchase, please use our Inquiry form (linked at the top of each page on our web site) to submit an inquiry to us. We are happy to answer any questions that you have, send you additional images of rugs, and help you determine which rugs are the most suitable for your needs.

Our Returns/Refunds Policy is as follows:

UNLESS OTHERWISE SPECIFIED BY PAK PERSIAN RUGS, ITS REPRESENTATIVES, OR AGENTS PRIOR TO A PURCHASE, CUSTOMERS CAN RETURN THEIR PURCHASES FOR A REFUND (MINUS APPLICABLE FEES, SEE BELOW) UNDER THE FOLLOWING TERMS AND CONDITIONS:

1. THE ITEM OR ITEMS PURCHASED HAVE NOT BEEN IN THE CUSTOMER'S POSSESSION FOR LONGER THAN ONE WEEK AND HAVE NOT BEEN DAMAGED, STAINED, WORN, AND/OR OTHERWISE MODIFIED WHILE IN THE CUSTOMER'S POSSESSION.

2. IN THE EVENT OF A RETURN, IT IS THE CUSTOMER'S RESPONSIBILITY TO PAY FOR RETURN SHIPPING COSTS. TO REDUCE RETURN SHIPPING COSTS, CUSTOMERS IN THE UNITED STATES MAY RETURN PURCHASES TO OUR AFFILIATE IN SAN FRANCISCO. LIKEWISE, CUSTOMERS IN AUSTRALIA MAY RETURN PURCHASES TO OUR REPRESENTATIVE IN BRISBANE, QUEENSLAND.

3. DUE TO THE ADDITIONAL INTERNAL COMPANY EXPENSES RESULTING FROM A RETURN, INCLUDING HANDLING, ACCOUNTING, BANKING, AND OTHER ASSOCIATED EXPENSES, A RESTOCKING FEE OF 10% WILL BE DEDUCTED FROM THE REFUND AMOUNT.

PAK PERSIAN RUGS RESERVES THE RIGHT TO REJECT ANY CUSTOMER'S RETURN WHEN THE CUSTOMER IS NOT IN COMPLIANCE WITH THE ABOVE.

OUR RETURN POLICY IS SUBJECT TO CHANGE FROM TIME TO TIME. IT IS THE CUSTOMER'S RESPONSIBILITY TO CHECK OUR RETURN POLICY PRIOR TO A PURCHASE TO DETERMINE WHETHER ANY CHANGE HAS OCCURRED.

CHANGES TO OUR RETURN POLICY ARE APPLICABLE TO ALL PURCHASES MADE AFTER THE CHANGE IN POLICY.